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Articles & Case Studies

Articles & Case Studies

Welcome to our download Area! Here you can find various interesting case studies, ebook, glossaries, templates and much more about Best Practices. You can download all documents free of charge.

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  • AXELOS
    ITIL - IT Management -
    Spanish

    Disney empezó a adoptar las mejores prácticas de ITIL a mediados de la década de 2000. ITIL fue
    desarrollado por la Oficina de Comercio Gubernamental (OGC) del Reino Unido y es el enfoque para la
    gestión del servicio de TI más ampliamente aceptado en el mundo. Proporciona un conjunto coherente
    de mejores prácticas procedentes de los sectores público y privado a nivel internacional.

  • AXELOS
    ITIL - IT Management -
    Spanish

    El presente informe se dirige a altos ejecutivos, gerentes y responsables de la toma de decisiones, cuyos
    negocios hacen uso de la tecnología de información (TI).
    Es una lectura fundamental para cualquier persona que quiera maximizar el valor de su TI.

  • Axelos
    ITIL - DevOps - IT Management -
    English

    This white paper describes the synergies between ITIL best practices and DevOps (development and operations) practices. ITIL focuses on the lifecycle of services, from inception to retirement, and provides best-practice guidance for IT service management (ITSM). The ITIL service lifecycle includes the development and operation of services. DevOps is a movement, inspired by lean methodology and agile development practices, which aims to achieve seamless workflow for product synchronization between all possible organizational functions – especially development and operations groups. A DevOps approach tries to reconcile the different priorities and processes of these groups, all for the purpose of facilitating greater business agility and delivering more value to the end user. In some organizations, this work is performed by virtual teams from different groups.

  • AXELOS
    ITIL - IT Management -
    Spanish

    El objetivo del presente informe es describir a un alto nivel qué es el cómputo en la nube, cómo plantea el
    cómputo en la nube una innovación disruptiva y lo que esto significa para las organizaciones de TI de todo
    el mundo. Se analizará el efecto del cómputo en la nube sobre las prácticas existentes de gestión de TI,
    incluyendo la gestión de servicios de TI y las mejores prácticas de ITIL.

  • QRP International
    AgilePM - ITIL - PRINCE2 Agile - IT Management -
    Spanish

    En un mundo en continua evolución, ser ágil permite responder rápidamente y sin demora a los cambios: también es hora de que los profesionales en la Gestión de Servicios de TI (en adelante ITSM, por sus siglas en inglés) comprendan la importancia de los enfoques ágiles y los integren en su trabajo. El objetivo para la ITSM sigue siendo satisfacer al cliente. Sólo que ahora se necesitan entregas y resultados más veloces.
    Este artículo, basado en los artículos del blog de Axelos “ITSM: skills and attributes you need to succeed today”, “Making service management agile” y “Agile – can the dream become a reality for ITSM?”, explica por qué y cómo el ITSM debe volverse más Agile.

  • QRP International
    ITIL - IT Management -
    Spanish

    “¿Cuáles son en tu opinión los 3 errores más comunes en la implementación de ITIL? ¿Y cuáles son tus sugerencias para evitarlos?”
    Hemos preguntado a tres de nuestros formadores y expertos para dar respuesta a estas dos preguntas, elaborando su propia valoración. Una pregunta, nueve errores, nueve explicaciones detalladas… y un montón de consejos para la implementación del marco más popular del mundo en Gestión de Servicios de TI.

  • QRP International
    ITIL - IT Management -
    Italian

    Il nostro formatore Fabio Savarino in questo articolo descrive in dettaglio la differenza tra progetti e servizi e ci aiuta a capire come gestirli attraverso i processi.

  • APMG International
    ITIL - IT Management -
    English

    As the most widely adopted framework for IT service management in the world, it is hard to believe that ITIL is more than 20 years old. This white paper explores what is ITIL and what are its origins, how ITIL is organized around a service lifecycle which includes service strategy, service design, service transition, service operation and continual service improvement and why would an organization be interested in ITIL, highlighting the benefits of this approach.

  • QRP International
    ITIL - IT Management -
    Italian

    Tre dei nostri formatori ed esperti hanno stilato la loro personale classifica dei nove errori più comuni nell’implementazione di ITIL. Il risultato? Nove spiegazioni dettagliate e tantissimi consigli per l’implementazione del framework di IT Service Management più diffuso al mondo.

  • APMG International
    ITIL - IT Management -
    English

    This White Paper is for senior executives, managers and decision makers whose businesses make use of information technology (IT). It is relevant for any size or type of organization – whether small, medium or large; local or multinational; public sector, private sector or not-for-profit. It is essential reading for anyone who wants to maximize the value from their IT. This White Paper will explain how IT services provide business value, and why good IT service management is essential in order to unlock this value.

  • QRP International
    ITIL - IT Management -
    Italian

    In un mondo del business in continua evoluzione, essere agile consente di rispondere rapidamente e tempestivamente ai cambiamenti: è tempo anche per i professionisti di IT Service Management di capire l’importanza degli approcci agile e integrarli nel loro lavoro. L’obiettivo per l’ITSM resta quello di soddisfare il cliente, solo che per farlo ora occorrono consegne e risultati più veloci. Questo articolo, basato su una serie di articoli Axelos, spiega perché e come l’IT Service Management deve diventare più Agile.

  • QRP International
    ITIL - Togaf - IT Management -
    Italian

    Questo articolo di QRP International, basato sul report di Axelos “The Future of IT Service Management Professional”, evidenzia come la professione di IT Service Manager si stia evolvendo. Attraverso l’analisi di 5 punti chiave, l’articolo dimostra come la crescita professionale diventerà fondamentale nel supportare i professionisti dell’IT Service Management a migliorare le competenze e abilità di cui avranno bisogno per avere un ruolo più strategico all’interno del business.

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