International	en
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International	en
Belgium	en fr nl
France	fr
Italy	it
Luxembourg	en fr
Spain	es
Switzerland	de en fr
Netherlands	nl

ITIL® Foundation Online Course

The ITIL Foundation (Version 5) E-learning course is aligned with the official ITIL Version 5 syllabus and available in English.

Developed by QRP’s accredited subject matter experts, our fully accredited ITIL E-learning solution transforms the official learning objectives into an engaging and interactive online experience.

Study at your own pace and prepare effectively for the ITIL Foundation certification exam.

INFORMATION

100% Online
12 months access
ITIL Foundation (Version 5) Exam
Official Digital Manual
Language: English
Duration: 12+ hours

TARGET AUDIENCE

Individuals at the start of their journey in Service Management
ITSM Managers and aspiring ITSM Managers
Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
Existing ITIL qualification holders wishing to update their knowledge to the latest version

Prerequisites

A basic understanding of IT environments or IT Service Management (ITSM) concepts is recommended but not required

Try our Demo lessons for free

Objectives:

Explain the core concepts of digital product and service management and how value is generated through service relationships
Apply the ITIL Guiding Principles to support better decision-making and adapt service management practices to your organisation
Describe how the ITIL Value System, value chain activities, and the product and service lifecycle integrate to deliver value end-to-end
Recognize opportunities to enhance value streams by using value stream thinking and mapping
Understand the role of AI in ITIL, the basics of AI governance, and how ITIL aligns with frameworks such as DevOps and PRINCE2®

ITIL E-learning: how does it work?

Study at your own pace

Study at home at your own pace! Our online training platform is available 24 hours a day, seven days a week. You just need an internet connection. You can define your pace and study how many hours you need. You will have access to the online learning platform for 12 months.

Explanatory videos

You will find a number of online presentations that explain the key ITIL Foundation concepts. Each video has a short duration and includes progress test interactions. The videos have been developed by our expert trainers and include real case scenarios in order to give you the best possible training experience.

Test questions & project scenario exercises

In each ITIL Foundation lesson you will find a number of multiple choice to validate understanding and improve long term knowledge retention.

Expert support line

Our e-learning solution is based on an easy structure and meant to be self explanatory. Even so, every participant is unique and to make sure that you feel confident with every next step of your study approach you can contact our expert. You will receive an answer within 48 hours (working days).

Exam Preparation

QRP uses the MemoTrainer™ system designed to challenge learners by selective repetition and smart exercises to activate knowledge and stimulate long term memory.

As part of the final exam preparation, the ITIL E-learning course includes a complete simulated mock exam with detailed explanations, official sample papers and flexible practice tests by syllabus topic or as a full mock exam. You will also receive step-by-step guidance to prepare for your online proctored certification exam.

Online exam included

Your exam will take place online thanks to the remote Online Proctored Examinations technology which gives you the freedom to take your exams at a time and location convenient for you. Exams can be taken 24 hours a day, seven days a week, using a webcam and a reliable high-speed internet connection.

ITIL Foundation exam online

The objective of the ITIL Foundation (Version 5) exam is to verify that the candidate has a sufficient understanding of the ITIL service management framework, to be able to obtain the ITIL Foundation certification.

Number of questions: 40
Type of questions: Objective Test Questions
Pass rate: 65% or more
Duration: 60 minutes (75 for non-bilinguals)
Closed book exam
Language: English

How to buy your ITIL E-learning

Click on “Book now” to buy your E-learning! The exam is included in the price. You will have 12 months access to an online platform, where you can study for your exam. After buying your E-learning, you will receive an exam voucher and all the information for booking and passing your exam.

For our E-learning training course participants only need an Internet-capable PC, a reliable internet connection and an updated browser.

course_name	course_duration	language	book
course_name	course_duration	English	Book now
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Do you want to receive more information on the ITIL Foundation online course?

Just fill in the form below with all your questions and doubts about the solution or pricing. We will help you choose the perfect training solution to suit your needs.