Internationalen
QRP International Belgium FlagBelgiumenfrnl
QRP International France FlagFrancefr
QRP International Italy FlagItalyit
QRP International Luxembourg FlagLuxembourgenfr
QRP International Spain FlagSpaines
QRP International Switzerland FlagSwitzerlanddeenfr
QRP International Netherlands FlagNetherlandsnl
Contact us Today! (+39) 031 8110711
Choose your Country and language
Internationalen
QRP International Belgium FlagBelgiumenfrnl
QRP International France FlagFrancefr
QRP International Italy FlagItalyit
QRP International Luxembourg FlagLuxembourgenfr
QRP International Spain FlagSpaines
QRP International Switzerland FlagSwitzerlanddeenfr
QRP International Netherlands FlagNetherlandsnl
Contact us Today! (+39) 031 8110711
Choose your Country and language
Home/Courses/ITIL/ITIL Foundation (Version 5)
ITIL Foundation (Version 5)
ITIL Foundation (Version 5) Certification

ITIL Foundation (Version 5) Certification

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.

The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.

The ITIL Foundation (Version 5) course shows participants how they can improve their work and the work of their organisation thanks to the ITIL guidance.

The course is updated to the version 5 of the ITIL framework.

Following the completion of the course participants should be able to:

  • Explain the core concepts of digital product and service management and how value is generated through service relationships.
  • Apply the ITIL Guiding Principles to support better decision-making and adapt service management practices to your organisation.
  • Describe how the ITILValue System, value chain activities, and the product and service lifecycle integrate to deliver value end-to-end.
  • Recognize opportunities to enhance value streams by using value stream thinking and mapping.
  • Understand the role of AI in ITIL, the basics of AI governance, and how ITIL aligns with frameworks such as DevOps and PRINCE2®.

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The certification ITIL Foundation (Version 5) is mandatory to access the further ITIL modules. These require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL Foundation (Version 5) Material

The material includes the official digital manual, case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam.
  2. We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialised network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert.
Duration
4 half days
Languages
English
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

9-10-11-12 November 2026VirtualConfirmed
16-17-18-19 November 2026VirtualConfirmed
Choose a date
Contact Us
Location
Antwerp, Brussels, Ghent, Luxembourg, Milan, Namur, Paris, Rome, Leuven
Duration
2 days, 14 hours
Languages
English
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

9-10 November 2026Rome
9-10 November 2026Milan
Choose a date
Contact Us
Duration
12 months
Languages
English, French, Italian
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Official Digital Manual
  • Practice Tests
  • Simulated Mock Exams
  • Interactive Readings
  • Expert support line
Discover our E-Learning

Looking to train your complete team? Organize a Corporate Course!

ITIL Foundation Course Calendar

RomeItalian9-10 November 2026Seats AvailableBook now
MilanItalian9-10 November 2026Seats AvailableBook now
VirtualItalian9-10-11-12 November 2026Confirmed
Seats Available		Book now
VirtualEnglish16-17-18-19 November 2026Confirmed
Seats Available		Book now
ZurichEnglish16-17 November 2026Seats AvailableBook now
LuxembourgEnglish16-17 November 2026Seats AvailableBook now
BrusselsEnglish16-17 November 2026Seats AvailableBook now
BrusselsEnglish7-8 December 2026Seats AvailableBook now
VirtualEnglish7-8-9-10 December 2026Seats AvailableBook now
ZurichEnglish7-8 December 2026Seats AvailableBook now
LuxembourgEnglish7-8 December 2026Seats AvailableBook now
LuxembourgFrench14-15 December 2026Seats AvailableBook now
VirtualItalian14-15-16-17 December 2026Seats AvailableBook now
BrusselsFrench14-15 December 2026Seats AvailableBook now
GeneveFrench14-15 December 2026Seats AvailableBook now
ParisFrench14-15 December 2026Seats AvailableBook now
VirtualFrench14-15-16-17 December 2026Seats AvailableBook now
LuxembourgEnglish11/01/2027 - 12/01/2027Seats AvailableBook now
BrusselsEnglish11/01/2027 - 12/01/2027Seats AvailableBook now
BrusselsFrench11/01/2027 - 12/01/2027Seats AvailableBook now
ZurichEnglish11/01/2027 - 12/01/2027Seats AvailableBook now
GeneveFrench11/01/2027 - 12/01/2027Seats AvailableBook now
ParisFrench11/01/2027 - 12/01/2027Seats AvailableBook now
LuxembourgFrench11/01/2027 - 12/01/2027Seats AvailableBook now
VirtualEnglish11/01/2027 - 14/01/2027Seats AvailableBook now
VirtualFrench11/01/2027 - 14/01/2027Seats AvailableBook now
VirtualItalian18-19-20-21 January 2027Seats AvailableBook now
LuxembourgFrench1-2 February 2027Seats AvailableBook now
LuxembourgEnglish1-2 February 2027Seats AvailableBook now
ParisFrench1-2 February 2027Seats AvailableBook now
VirtualEnglish1-2-3-4 February 2027Seats AvailableBook now
GeneveFrench1-2 February 2027Seats AvailableBook now
VirtualFrench1-2-3-4 February 2027Seats AvailableBook now
ZurichEnglish1-2 February 2027Seats AvailableBook now
BrusselsEnglish1-2 February 2027Seats AvailableBook now
BrusselsFrench1-2 February 2027Seats AvailableBook now
VirtualItalian15-16-17-18 February 2027Seats AvailableBook now
GhentDutch8-9 March 2027Seats AvailableBook now
VirtualEnglish8-9-10-11 March 2027Seats AvailableBook now
UtrechtDutch8-9 March 2027Seats AvailableBook now
AntwerpDutch8-9 March 2027Seats AvailableBook now
BrusselsEnglish8-9 March 2027Seats AvailableBook now
AmsterdamDutch8-9 March 2027Seats AvailableBook now
BrusselsDutch8-9 March 2027Seats AvailableBook now
ZurichEnglish8-9 March 2027Seats AvailableBook now
ZurichGerman8-9 March 2027Seats AvailableBook now
EindhovenDutch8-9 March 2027Seats AvailableBook now
LuxembourgEnglish8-9 March 2027Seats AvailableBook now
VirtualDutch8-9-10-11 March 2027Seats AvailableBook now
VirtualGerman8-9-10-11 March 2027Seats AvailableBook now
NamurFrench15-16 March 2027Seats AvailableBook now
LuxembourgFrench15-16 March 2027Seats AvailableBook now
ParisFrench15-16 March 2027Seats AvailableBook now
BrusselsFrench15-16 March 2027Seats AvailableBook now
GeneveFrench15-16 March 2027Seats AvailableBook now
VirtualFrench15-16-17-18 March 2027Seats AvailableBook now
RomeItalian15-16 March 2027Seats AvailableBook now
VirtualItalian15-16-17-18 March 2027Seats AvailableBook now
MilanItalian15-16 March 2027Seats AvailableBook now
VirtualItalian12-13-14-15 April 2027Seats AvailableBook now
VirtualEnglish19-20-21-22 April 2027Seats AvailableBook now
LuxembourgEnglish19-20 April 2027Seats AvailableBook now
BrusselsEnglish19-20 April 2027Seats AvailableBook now
ZurichEnglish19-20 April 2027Seats AvailableBook now
LuxembourgFrench20-21 April 2027Seats AvailableBook now
BrusselsFrench20-21 April 2027Seats AvailableBook now
ParisFrench20-21 April 2027Seats AvailableBook now
VirtualFrench20-21-22-23 April 2027Seats AvailableBook now
GeneveFrench20-21 April 2027Seats AvailableBook now
VirtualItalian10-11-12-13 May 2027Seats AvailableBook now
MilanItalian10-11 May 2027Seats AvailableBook now
RomeItalian10-11 May 2027Seats AvailableBook now
ZurichEnglish25-26 May 2027Seats AvailableBook now
BrusselsEnglish25-26 May 2027Seats AvailableBook now
BrusselsFrench25-26 May 2027Seats AvailableBook now
VirtualFrench25-26-27-28 May 2027Seats AvailableBook now
VirtualEnglish25-26-27-28 May 2027Seats AvailableBook now
GeneveFrench25-26 May 2027Seats AvailableBook now
LuxembourgEnglish25-26 May 2027Seats AvailableBook now
LuxembourgFrench25-26 May 2027Seats AvailableBook now
ParisFrench25-26 May 2027Seats AvailableBook now
VirtualEnglish14-15-16-17 June 2027Seats AvailableBook now
BrusselsEnglish14-15 June 2027Seats AvailableBook now
LuxembourgEnglish14-15 June 2027Seats AvailableBook now
ZurichEnglish14-15 June 2027Seats AvailableBook now
VirtualItalian21-22-23-24 June 2027Seats AvailableBook now
VirtualFrench28-29-30 June - 1 July 2027Seats AvailableBook now
AmsterdamDutch28-29 June 2027Seats AvailableBook now
EindhovenDutch28-29 June 2027Seats AvailableBook now
UtrechtDutch28-29 June 2027Seats AvailableBook now
AntwerpDutch28-29 June 2027Seats AvailableBook now
ParisFrench28-29 June 2027Seats AvailableBook now
GhentDutch28-29 June 2027Seats AvailableBook now
VirtualDutch28-29-30 June - 1 July 2027Seats AvailableBook now
BrusselsDutch28-29 June 2027Seats AvailableBook now
NamurFrench28-29 June 2027Seats AvailableBook now
BrusselsFrench28-29 June 2027Seats AvailableBook now
LuxembourgFrench28-29 June 2027Seats AvailableBook now
GeneveFrench28-29 June 2027Seats AvailableBook now

Ask for more information

If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 50,000+ professionals trained
  • Only accredited training

Contact us
Go to Top