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Home/Courses/ITIL/ITIL Collaborate, Assure and Improve
ITIL Collaborate, Assure and Improve
ITIL Collaborate, Assure and Improve Course

ITIL Collaborate, Assure and Improve Course

The ITIL Collaborate, Assure and Improve (CAI) course is designed for IT professionals

This module compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL’s five management practices:

  • ITIL Relationship Management
  • ITIL Supplier Management
  • ITIL Service Level Management
  • ITIL Continual Improvement
  • ITIL Information Security Management

The course is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.

Following the completion of the course participants should be able to understand for each of the five practices:

  • The key concepts
  • The processes
  • The roles and competences
  • How information and technology support and enable the practice
  • The role of partners and suppliers in the practice
  • How the ITIL capability model can be used to develop the practice
  • The recommendations for the practice success

And pass the ITIL Collaborate, Assure and Improve exam.

  • IT Manager working in Development or Operations
  • IT Specialist working in Operations,
  • IT Project Manager
  • IT Service Manager
  • Digital Product Manager
  • Risk Manager

  • 90 Minutes (113 minutes for non-native speakers)
  • 60 questions
  • Multiple Choice
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The candidate must have passed the ITIL v3 or ITIL 4 Foundation examination.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL Collaborate, Assure & Improve Material

The material includes exercises and solutions, ITIL Glossary, CAI test-exams and hints & tips for the Exam.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, practice tests and the official exam.
  2. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  3. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  4. Our ITIL training courses are fully accredited by PeopleCert.
  5. We ensure you maximise the full potential that Best Practices offer. Our experts will give you all the tips for an easy application of the ITIL framework within your organisation.
Location
Brussels, Paris
Duration
3 days, 21 hours
Languages
English, French
Included
  • ITIL Collaborate, Assure & Improve Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

2-3-4 November 2026Brussels
2-3-4 November 2026Paris
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Duration
5 half days
Languages
English, French, Italian
Included
  • ITIL Collaborate, Assure & Improve Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

2-3-4-5-6 November 2026Virtual
2-3-4-5-6 November 2026Virtual
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Contact Us

Looking to train your complete team? Organize a Corporate Course!

Calendar

VirtualEnglish2-3-4-5-6 November 2026Seats AvailableBook now
VirtualFrench2-3-4-5-6 November 2026Seats AvailableBook now
VirtualItalian2-3-4-5-6 November 2026Seats AvailableBook now
BrusselsEnglish2-3-4 November 2026Seats AvailableBook now
ParisFrench2-3-4 November 2026Seats AvailableBook now

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If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 50,000+ professionals trained
  • Only accredited training

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