What is ITIL®?
ITIL is the most widely accepted approach to IT Service Management in the world, and is used globally by millions of practitioners.
For over 25 years, ITIL has been providing organisations with a practical guidance to improve IT services. ITIL is fundamental to businesses, enables transformation and helps organisations realize value.
The last version of the framework, ITIL 4, is built on established ITSM practices and expands itself to the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile, and DevOps.
ITIL 4 provides a practical and flexible basis to support organisations on their journey to the new world of digital transformation. ITIL provides an end-to-end IT/digital operating model for the delivery and operation of tech-enabled products and services and enables IT teams to continue to play a crucial role in wider business strategy.
ITIL 4 Certification Scheme
There are four certification levels within the ITIL 4 scheme:
- ITIL Foundation
- ITIL Managing Professional
- ITIL Strategic Leader
- ITIL Master.
After the ITIL 4 Foundation certification candidates can choose between two different streams:
- ITIL Managing Professional (ITIL MP)
- ITIL Strategic Leader (ITIL SL).
1. The Managing Professional stream provides practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. ITIL 4 Managing Professional consists of four modules:
- ITIL Specialist: Create, Deliver & Support
- ITIL Specialist: Drive Stakeholder Value
- ITIL Specialist: High Velocity IT
- ITIL Strategist: Direct, Plan & Improve (universal module).
2. The Strategic Leader stream recognizes the value of ITIL, not just for IT operations, but for all digitally-enabled services. Becoming an ITIL SL demonstrates that the individual has a clear understanding of how IT influences and directs business strategy.
ITIL 4 Strategic Leader consists of two modules:
- ITIL Strategist: Direct, Plan & Improve (universal module)
- ITIL Leader: Digital & IT Strategy.
QRP International is an accredited training organisation (ATO) for ITIL. Check our training formats and pick one that suits your needs or work best for your colleagues.