ITIL and DevOps - Service Acceptance Criteria

There is much talk in ITSM circles about the benefits of introducing DevOps work practices into service management. But what about organizations who have not yet built out their automation capabilities, or more importantly, have not put in place the cultural changes required to make the introduction of DevOps viable?

The goal of this practical guidance from Axelos Best Practice is to use the ITIL Practitioner guiding principles “start where you are”, “collaborate” and “keep it simple” to show how it is possible for IT service operations within organizations to reach across the divide to software development in order to bring improvements to their services.