Validate your ITIL skills in specific practice areas
Corporate courses on request
The ITIL® Practice Manager (PM) path
The practice modules provide shorter and more flexible training with the opportunity to bundle, mix and match modules.
The first batch of 5 individual ITIL practices and Monitor, Support & Fulfil, the combined course covering all 5 practices, consist of:
- Service Desk
- Incident Management
- Problem Management
- Service Request Management
- Monitoring and Event Management
The combined practice course ITIL Monitor, Support & Fulfil is a 3 days training. The final exam lasts 90 minutes and consists of 40 questions.
To achieve the Practice Manager designation, you will need to have completed 5 individual practices plus the ITIL Specialist: Create, Deliver and Support module, or you will need to have completed the 3-day bundled or combined module plus the ITIL Specialist: Create, Deliver and Support module.
ITIL 4 Practitioner: Service Desk
Service Desk is the point of contact between the service providers and users. Effective development and application of the practice can significantly influence user experience, customer experience, and the overall success of service relationships.
The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area.
ITIL 4 Practitioner: Incident Management
The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.
ITIL 4 Practitioner: Problem Management
The ITIL 4 Practitioner: Problem Management practice module is for IT professionals who want to reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents and manage workarounds and known errors.
ITIL 4 Practitioner: Service Request Management
The ITIL 4 Practitioner: Service Request Management practice module is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.
ITIL 4 Practitioner: Monitoring and Event Management
The ITIL 4 Practitioner: Monitoring and Event Management practice module is for IT professionals who want to systematically observe services and service components, and record, report and respond to selected changes of state identified as events.
ITIL Practice Manager: benefits
- Short and flexible training
- Apply what you’ve learned in real-life work scenarios
- Prove and validate your skills in specific practice areas
- Establish a good cross-practice collaboration and effective service value streams
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