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Home/Courses/ITIL 4/ITIL 4 Foundation
ITIL 4 Foundation
ITIL 4 Foundation Course

ITIL 4 Foundation Course

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.

The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL 4 Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance.

The course is updated to the version 4 of the ITIL framework.

Following the completion of the course participants should be able to:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL Foundation exam

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.
The certification ITIL 4 Foundation is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Foundation Material

The material includes the official digital manual, case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  • 1 year of PeopleCert Membership

The Membership includes learning assets like templates, reports and the free download of Standards and Guides (including ITIL and PPM guides).

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam.
  2. We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert.
Duration
4 half days
Languages
English, French, German, Dutch, Italian
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • 1 year of PeopleCert Membership
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

22-23-24-25 April 2025Virtual
5-6-7-8 May 2025VirtualConfirmed
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Location
Amsterdam, Antwerp, Brussels, Eindhoven, Geneva, Ghent, Luxembourg, Milan, Namur, Paris, Rome, Utrecht, Zurich
Duration
3 days, 21 hours
Languages
English, French, German, Dutch, Italian
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • 1 year of PeopleCert Membership
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

22-23-24 April 2025Zurich
22-23-24 April 2025Luxembourg
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Duration
12 months
Languages
English, French, Italian
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Official Digital Manual
  • Practice Tests
  • Simulated Mock Exams
  • Interactive Readings
  • Expert support line
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ITIL Foundation Course Calendar

ZurichEnglish22-23-24 April 2025Seats AvailableBook now
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VirtualEnglish29-30 September - 1-2 October 2025Seats AvailableBook now
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VirtualFrench6-7-8-9 October 2025Seats AvailableBook now
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VirtualItalian20-21-22-23 October 2025Seats AvailableBook now
VirtualFrench3-4-5-6 November 2025Seats AvailableBook now
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VirtualEnglish24-25-26-27 November 2025Seats AvailableBook now
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