Contact us Today! (+39) 031 8110711
Choose your Country and language
Contact us Today! (+39) 031 8110711
Choose your Country and language
Home/Courses/ITIL 4/ITIL 4 Foundation
ITIL 4 Foundation

ITIL 4 Foundation Course

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.

The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL 4 Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance.

The course is updated to the version 4 of the ITIL framework.

Following the completion of the course participants should be able to:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL Foundation exam
  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.
  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.
The certification ITIL 4 Foundation is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Foundation Material

The material includes the official digital manual, case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam.
  2. We have a 92% pass rate on the ITIL Foundation exam! We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
Duration
4 half days
Languages
English, French, German, Dutch, Italian
Amount
€ 1325+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

Choose a date
Contact Us
Location
Antwerp, Brussels, Ghent, Luxembourg, Milan, Namur, Paris, Rome
Duration
3 days, 21 hours
Languages
English, French, German, Dutch, Italian
Amount
Starting from: € 1530+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

Choose a date
Contact Us
Duration
12 months
Languages
English, French, Italian
Amount
€ 690+ VAT
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Official Digital Manual
  • Practice Tests
  • Simulated Mock Exams
  • Interactive Readings
  • Expert support line
Discover our E-Learning

ITIL Foundation Course Calendar

BrusselsEnglish11-12-13 December 2023€ 1750+ VATSeats AvailableBook now
LuxembourgEnglish11-12-13 December 2023€ 1750+ VATSeats AvailableBook now
ZurichEnglish11-12-13 December 2023CHF 2350+ VATSeats AvailableBook now
VirtualEnglish11-12-13-14 December 2023€ 1325+ VATConfirmed
Seats Available
Book now
VirtualFrench8-9-10-11 January 2024€ 1325+ VATSeats AvailableBook now
BrusselsFrench8-9-10 January 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgFrench8-9-10 January 2024€ 1750+ VATSeats AvailableBook now
GenevaFrench8-9-10 January 2024CHF 2350+ VATSeats AvailableBook now
ParisFrench8-9-10 January 2024€ 1750+ VATSeats AvailableBook now
VirtualEnglish15-16-17-18 January 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish15-16-17 January 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgEnglish15-16-17 January 2024€ 1750+ VATSeats AvailableBook now
ZurichEnglish15-16-17 January 2024CHF 2350+ VATSeats AvailableBook now
MilanItalian15-16-17 January 2024
€ 1700+ VAT
€ 1530+ VAT
Seats AvailableBook now
RomeItalian15-16-17 January 2024
€ 1700+ VAT
€ 1530+ VAT
Seats AvailableBook now
VirtualDutch29-30-31 January - 1 February 2024€ 1325+ VATSeats AvailableBook now
BrusselsDutch29-30-31 January 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
GhentDutch29-30-31 January 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
VirtualEnglish5-6-7-8 February 2024€ 1325+ VATSeats AvailableBook now
VirtualFrench5-6-7-8 February 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish5-6-7 February 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
BrusselsFrench5-6-7 February 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
NamurFrench5-6-7 February 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgEnglish5-6-7 February 2024€ 1750+ VATSeats AvailableBook now
LuxembourgFrench5-6-7 February 2024€ 1750+ VATSeats AvailableBook now
ZurichEnglish5-6-7 February 2024CHF 2350+ VATSeats AvailableBook now
GenevaFrench5-6-7 February 2024CHF 2350+ VATSeats AvailableBook now
ParisFrench5-6-7 February 2024€ 1750+ VATSeats AvailableBook now
ZurichGerman5-6-7 February 2024CHF 2350+ VATSeats AvailableBook now
VirtualEnglish25-26-27-28 March 2024€ 1325+ VATSeats AvailableBook now
VirtualFrench25-26-27-28 March 2024€ 1325+ VATSeats AvailableBook now
VirtualDutch25-26-27-28 March 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish25-26-27 March 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
BrusselsFrench25-26-27 March 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
BrusselsDutch25-26-27 March 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
AntwerpDutch25-26-27 March 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgEnglish25-26-27 March 2024€ 1750+ VATSeats AvailableBook now
LuxembourgFrench25-26-27 March 2024€ 1750+ VATSeats AvailableBook now
ZurichEnglish25-26-27 March 2024CHF 2350+ VATSeats AvailableBook now
GenevaFrench25-26-27 March 2024CHF 2350+ VATSeats AvailableBook now
ParisFrench25-26-27 March 2024€ 1750+ VATSeats AvailableBook now
MilanItalian8-9-10 April 2024
€ 1700+ VAT
€ 1530+ VAT
Seats AvailableBook now
RomeItalian8-9-10 April 2024
€ 1700+ VAT
€ 1530+ VAT
Seats AvailableBook now
VirtualEnglish15-16-17-18 April 2024€ 1325+ VATSeats AvailableBook now
VirtualDutch15-16-17-18 April 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish15-16-17 April 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
BrusselsDutch15-16-17 April 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
GhentDutch15-16-17 April 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgEnglish15-16-17 April 2024€ 1750+ VATSeats AvailableBook now
ZurichEnglish15-16-17 April 2024CHF 2350+ VATSeats AvailableBook now
VirtualFrench22-23-24-25 April 2024€ 1325+ VATSeats AvailableBook now
BrusselsFrench22-23-24 April 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
NamurFrench22-23-24 April 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgFrench22-23-24 April 2024€ 1750+ VATSeats AvailableBook now
GenevaFrench22-23-24 April 2024CHF 2350+ VATSeats AvailableBook now
ParisFrench22-23-24 April 2024€ 1750+ VATSeats AvailableBook now
VirtualEnglish13-14-15-16 May 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish13-14-15 May 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgEnglish13-14-15 May 2024€ 1750+ VATSeats AvailableBook now
ZurichEnglish13-14-15 May 2024CHF 2350+ VATSeats AvailableBook now
VirtualFrench3-4-5-6 June 2024€ 1325+ VATSeats AvailableBook now
BrusselsFrench3-4-5 June 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgFrench3-4-5 June 2024€ 1750+ VATSeats AvailableBook now
GenevaFrench3-4-5 June 2024CHF 2350+ VATSeats AvailableBook now
ParisFrench3-4-5 June 2024€ 1750+ VATSeats AvailableBook now
ZurichGerman3-4-5 June 2024CHF 2350+ VATSeats AvailableBook now
VirtualEnglish10-11-12-13 June 2024€ 1325+ VATSeats AvailableBook now
BrusselsEnglish10-11-12 June 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgEnglish10-11-12 June 2024€ 1750+ VATSeats AvailableBook now
ZurichEnglish10-11-12 June 2024CHF 2350+ VATSeats AvailableBook now
VirtualFrench24-25-26-27 June 2024€ 1325+ VATSeats AvailableBook now
VirtualDutch24-25-26-27 June 2024€ 1325+ VATSeats AvailableBook now
BrusselsFrench24-25-26 June 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
BrusselsDutch24-25-26 June 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
NamurFrench24-25-26 June 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
AntwerpDutch24-25-26 June 2024
€ 1750+ VAT
€ 1575+ VAT
Seats AvailableBook now
LuxembourgFrench24-25-26 June 2024€ 1750+ VATSeats AvailableBook now
GenevaFrench24-25-26 June 2024CHF 2350+ VATSeats AvailableBook now
ParisFrench24-25-26 June 2024€ 1750+ VATSeats AvailableBook now

Ask for more information

If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 30,000+ professionals trained
  • Only accredited training