Internationalen
QRP International FlagBelgiumenfrnl
QRP International FlagFrancefr
QRP International FlagItalyit
QRP International FlagLuxembourgenfr
QRP International FlagSpaines
QRP International FlagSwitzerlanddeenfr
QRP International FlagNetherlandsnl
Contact us Today! (+39) 031 8110711
Choose your Country and language
Internationalen
QRP International FlagBelgiumenfrnl
QRP International FlagFrancefr
QRP International FlagItalyit
QRP International FlagLuxembourgenfr
QRP International FlagSpaines
QRP International FlagSwitzerlanddeenfr
QRP International FlagNetherlandsnl
Contact us Today! (+39) 031 8110711
Choose your Country and language
Home/Courses/ITIL 4/ITIL 4 Foundation
ITIL 4 Foundation
ITIL 4 Foundation Course

ITIL 4 Foundation Course

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.

The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL 4 Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance.

The course is updated to the version 4 of the ITIL framework.

Following the completion of the course participants should be able to:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL Foundation exam

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.
The certification ITIL 4 Foundation is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Foundation Material

The material includes the official digital manual, case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam.
  2. We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
Duration
4 half days
Languages
English, French, German, Dutch, Italian
Amount
€ 1330+ VAT
€ 1064+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

16/12/2024 - 19/12/2024Virtual
07/01/2025 - 10/01/2025Virtual
Choose a date
Contact Us
Location
Antwerp, Brussels, Ghent, Luxembourg, Milan, Namur, Paris, Rome
Duration
3 days, 21 hours
Languages
English, French, German, Dutch, Italian
Amount
Starting from: € 1730+ VAT
€ 1557+ VAT
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

07/01/2025 - 09/01/2025Zurich
07/01/2025 - 09/01/2025Paris
Choose a date
Contact Us
Duration
12 months
Languages
English, French, Italian
Amount
€ 655+ VAT
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Official Digital Manual
  • Practice Tests
  • Simulated Mock Exams
  • Interactive Readings
  • Expert support line
Discover our E-Learning

Looking to train your complete team? Organize a Corporate Course!

ITIL Foundation Course Calendar

VirtualItalian16/12/2024 - 19/12/2024Seats AvailableBook now
VirtualFrench07/01/2025 - 10/01/2025Seats AvailableBook now
BrusselsEnglish07/01/2025 - 09/01/2025Seats AvailableBook now
VirtualEnglish07/01/2025 - 10/01/2025Seats AvailableBook now
ZurichEnglish07/01/2025 - 09/01/2025Seats AvailableBook now
ParisFrench07/01/2025 - 09/01/2025Seats AvailableBook now
BrusselsFrench07/01/2025 - 09/01/2025Seats AvailableBook now
LuxembourgFrench07/01/2025 - 09/01/2025Seats AvailableBook now
GeneveFrench07/01/2025 - 09/01/2025Seats AvailableBook now
LuxembourgEnglish07/01/2025 - 09/01/2025Seats AvailableBook now
VirtualItalian13/01/2025 - 16/01/2025Seats AvailableBook now
NamurFrench03/02/2025 - 05/02/2025Seats AvailableBook now
LuxembourgEnglish03/02/2025 - 05/02/2025Seats AvailableBook now
GeneveFrench03/02/2025 - 05/02/2025Seats AvailableBook now
LuxembourgFrench03/02/2025 - 05/02/2025Seats AvailableBook now
ZurichEnglish03/02/2025 - 05/02/2025Seats AvailableBook now
VirtualEnglish03/02/2025 - 06/02/2025Seats AvailableBook now
VirtualFrench03/02/2025 - 06/02/2025Seats AvailableBook now
BrusselsEnglish03/02/2025 - 05/02/2025Seats AvailableBook now
ParisFrench03/02/2025 - 05/02/2025Seats AvailableBook now
BrusselsFrench03/02/2025 - 05/02/2025Seats AvailableBook now
ZurichGerman10/02/2025 - 12/02/2025Seats AvailableBook now
GhentDutch10/02/2025 - 12/02/2025Seats AvailableBook now
VirtualDutch10/02/2025 - 13/02/2025Seats AvailableBook now
BrusselsDutch10/02/2025 - 12/02/2025Seats AvailableBook now
VirtualGerman10/02/2025 - 13/02/2025Seats AvailableBook now
RomeItalian17/02/2025 - 19/02/2025Seats AvailableBook now
MilanItalian17/02/2025 - 19/02/2025Seats AvailableBook now
VirtualItalian17/02/2025 - 20/02/2025Seats AvailableBook now
BrusselsFrench10/03/2025 - 12/03/2025Seats AvailableBook now
VirtualFrench10/03/2025 - 13/03/2025Seats AvailableBook now
LuxembourgFrench10/03/2025 - 12/03/2025Seats AvailableBook now
VirtualItalian10/03/2025 - 13/03/2025Seats AvailableBook now
ParisFrench10/03/2025 - 12/03/2025Seats AvailableBook now
GeneveFrench10/03/2025 - 12/03/2025Seats AvailableBook now
ZurichEnglish24/03/2025 - 26/03/2025Seats AvailableBook now
LuxembourgEnglish24/03/2025 - 26/03/2025Seats AvailableBook now
BrusselsEnglish24/03/2025 - 26/03/2025Seats AvailableBook now
VirtualEnglish24/03/2025 - 27/03/2025Seats AvailableBook now
BrusselsDutch31/03/2025 - 02/04/2025Seats AvailableBook now
VirtualDutch31/03/2025 - 03/04/2025Seats AvailableBook now
AntwerpDutch31/03/2025 - 02/04/2025Seats AvailableBook now
ParisFrench07/04/2025 - 09/04/2025Seats AvailableBook now
LuxembourgFrench07/04/2025 - 09/04/2025Seats AvailableBook now
RomeItalian07/04/2025 - 09/04/2025Seats AvailableBook now
VirtualFrench07/04/2025 - 10/04/2025Seats AvailableBook now
VirtualItalian07/04/2025 - 10/04/2025Seats AvailableBook now
BrusselsFrench07/04/2025 - 09/04/2025Seats AvailableBook now
NamurFrench07/04/2025 - 09/04/2025Seats AvailableBook now
GeneveFrench07/04/2025 - 09/04/2025Seats AvailableBook now
MilanItalian07/04/2025 - 09/04/2025Seats AvailableBook now
ZurichEnglish22/04/2025 - 24/04/2025Seats AvailableBook now
VirtualEnglish22/04/2025 - 25/04/2025Seats AvailableBook now
BrusselsEnglish22/04/2025 - 24/04/2025Seats AvailableBook now
LuxembourgEnglish22/04/2025 - 24/04/2025Seats AvailableBook now
VirtualItalian05/05/2025 - 08/05/2025Seats AvailableBook now
GeneveFrench12/05/2025 - 14/05/2025Seats AvailableBook now
VirtualFrench12/05/2025 - 15/05/2025Seats AvailableBook now
BrusselsFrench12/05/2025 - 14/05/2025Seats AvailableBook now
ParisFrench12/05/2025 - 14/05/2025Seats AvailableBook now
LuxembourgFrench12/05/2025 - 14/05/2025Seats AvailableBook now
VirtualEnglish19/05/2025 - 22/05/2025Seats AvailableBook now
LuxembourgEnglish19/05/2025 - 21/05/2025Seats AvailableBook now
ZurichEnglish19/05/2025 - 21/05/2025Seats AvailableBook now
BrusselsEnglish19/05/2025 - 21/05/2025Seats AvailableBook now
VirtualGerman03/06/2025 - 06/06/2025Seats AvailableBook now
ZurichGerman03/06/2025 - 05/06/2025Seats AvailableBook now
VirtualDutch10/06/2025 - 13/06/2025Seats AvailableBook now
BrusselsDutch10/06/2025 - 12/06/2025Seats AvailableBook now
AntwerpDutch10/06/2025 - 12/06/2025Seats AvailableBook now
VirtualItalian10/06/2025 - 13/06/2025Seats AvailableBook now
ParisFrench16/06/2025 - 18/06/2025Seats AvailableBook now
VirtualFrench16/06/2025 - 19/06/2025Seats AvailableBook now
BrusselsFrench16/06/2025 - 18/06/2025Seats AvailableBook now
GeneveFrench16/06/2025 - 18/06/2025Seats AvailableBook now
NamurFrench16/06/2025 - 18/06/2025Seats AvailableBook now
LuxembourgFrench16/06/2025 - 18/06/2025Seats AvailableBook now
BrusselsEnglish23/06/2025 - 25/06/2025Seats AvailableBook now
ZurichEnglish23/06/2025 - 25/06/2025Seats AvailableBook now
LuxembourgEnglish23/06/2025 - 25/06/2025Seats AvailableBook now
VirtualEnglish23/06/2025 - 26/06/2025Seats AvailableBook now

Ask for more information

If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 30,000+ professionals trained
  • Only accredited training

Contact us