ITIL 4 Managing Professional Transition Course

Following the completion of the course participants should understand the key elements from ITIL 4 Foundation and each one of the four ITIL MP modules as detailed below:

• ITIL 4 Foundation: understand the new ITIL 4 concepts and definition
• Create, Deliver and Support (CDS): understand how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools
• Drive Stakeholder Value (DSV): understand all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts
• High Velocity IT (HVIT): understand the ways in which digital organizations and digital operating models function in high velocity environments
• Direct, Plan and Improve (DPI): acquire practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

• Existing ITIL Expert qualification holders
• Professionals who have 17 Credits with the ITIL v3 credit scheme

• 90 Minutes (113 minutes for non-native speakers)
• 40 questions
• Multiple Choice
• 70% pass mark
• Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The candidate must have the ITIL Expert certification or have 17 credits under the ITIL v3 Credit scheme. In addition, the candidate must have attended an accredited training course for this module.

17 credits under the ITIL v3 Credit Scheme or ITIL Expert certification.
Some pre-read material is provided prior to the training and is expected to be fully read before attending the course. A good knowledge of English is mandatory.

The following course material is included for this training:

• Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

• ITIL MP Transition Handout

This handout contains case study, exercises and solutions, ITIL Glossary, MP Transition test-exams and hints & tips for the Examination.

1. We guarantee a comprehensive learning experience. Our course includes pre-course material, practice tests and the official exam.
2. Take advantage of our 20 years’ experience delivering ITIL training across the world.
3. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
4. Our ITIL training courses are fully accredited by PeopleCert on behalf of Axelos.
5. We ensure you maximise the full potential that ITIL 4 offers. Our experts will give you all information on the key differences between ITIL v3 and ITIL 4 and how they can be practically applied.