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Home/Courses/ITIL/ITIL Foundation (Version 5)
ITIL Foundation (Version 5)
ITIL Foundation (Version 5) Certification

ITIL Foundation (Version 5) Certification

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.

The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.

The ITIL Foundation (Version 5) course shows participants how they can improve their work and the work of their organisation thanks to the ITIL guidance.

The course is updated to the version 5 of the ITIL framework.

Following the completion of the course participants should be able to:

  • Explain the core concepts of digital product and service management and how value is generated through service relationships.
  • Apply the ITIL Guiding Principles to support better decision-making and adapt service management practices to your organisation.
  • Describe how the ITIL Service Value System, value chain activities, and the product and service lifecycle integrate to deliver value end-to-end.
  • Recognize opportunities to enhance value streams by using value stream thinking and mapping.
  • Understand the role of AI in ITIL, the basics of AI governance, and how ITIL aligns with frameworks such as DevOps and PRINCE2®.

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.

The certification ITIL Foundation (Version 5) is mandatory to access the further ITIL modules. These require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL Foundation (Version 5) Material

The material includes the official digital manual, case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam.
  2. We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialised network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert.
Duration
4 half days
Languages
English
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

27-28-29-30 April 2026Virtual
26-27-28-29 May 2026Virtual
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Location
Antwerp, Brussels, Ghent, Luxembourg, Milan, Namur, Paris, Rome, Leuven, Lyon, Turin
Duration
2 days, 14 hours
Languages
English
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

27-28 April 2026Luxembourg
27-28 April 2026Brussels
Choose a date
Contact Us

Looking to train your complete team? Organize a Corporate Course!

ITIL Foundation Course Calendar

LuxembourgEnglish27-28 April 2026Seats AvailableBook now
BrusselsEnglish27-28 April 2026Seats AvailableBook now
VirtualEnglish27-28-29-30 April 2026Seats AvailableBook now
ZurichEnglish27-28 April 2026Seats AvailableBook now
BrusselsEnglish20-21 May 2026Seats AvailableBook now
VirtualEnglish26-27-28-29 May 2026Seats AvailableBook now
LuxembourgEnglish26-27 May 2026Seats AvailableBook now
ZurichEnglish26-27 May 2026Seats AvailableBook now
VirtualEnglish15-16-17-18 June 2026Seats AvailableBook now
LuxembourgEnglish15-16 June 2026Seats AvailableBook now
ZurichEnglish15-16 June 2026Seats AvailableBook now
BrusselsEnglish15-16 June 2026Seats AvailableBook now
ZurichEnglish13-14 July 2026Seats AvailableBook now
VirtualEnglish13-15-16-17 July 2026Seats AvailableBook now
LuxembourgEnglish13-14 July 2026Seats AvailableBook now
BrusselsEnglish13-14 July 2026Seats AvailableBook now
BrusselsEnglish10-11 August 2026Seats AvailableBook now
VirtualEnglish10-11-12-13 August 2026Seats AvailableBook now
LuxembourgEnglish10-11 August 2026Seats AvailableBook now
ZurichEnglish10-11 August 2026Seats AvailableBook now
BrusselsEnglish14-15 September 2026Seats AvailableBook now
LuxembourgEnglish14-15 September 2026Seats AvailableBook now
ZurichEnglish14-15 September 2026Seats AvailableBook now
VirtualEnglish14-15-16-17 September 2026Seats AvailableBook now
BrusselsEnglish12-13 October 2026Seats AvailableBook now
LuxembourgEnglish12-13 October 2026Seats AvailableBook now
VirtualEnglish12-13-14-15 October 2026Seats AvailableBook now
ZurichEnglish12-13 October 2026Seats AvailableBook now
LuxembourgEnglish16-17 November 2026Seats AvailableBook now
VirtualEnglish16-17-18-19 November 2026Seats AvailableBook now
ZurichEnglish16-17 November 2026Seats AvailableBook now
BrusselsEnglish16-17 November 2026Seats AvailableBook now
ZurichEnglish7-8 December 2026Seats AvailableBook now
VirtualEnglish7-8-9-10 December 2026Seats AvailableBook now
LuxembourgEnglish7-8 December 2026Seats AvailableBook now
BrusselsEnglish7-8 December 2026Seats AvailableBook now

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If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

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