ITIL Service Operation: the webinar

At QRP International our mission is to support individuals and organizations in the development of the needed skills in order to be successful in the implementation of Project, Programme, Portfolio and Change Management. The goal is not only to provide information, but also to create awareness on the importance of the set up of a strong method for your projects and portfolio.  How?

We do so by organizing free events where professionals can network with peers, share lessons and experiences and ask finally their questions to the experts from the field.

This FREE Webinar will help you learning more about a method and the benefits for you and your organization:

TITLE OF THE WEBINAR: “ITIL Service Operation”

ABOUT THE WEBINAR: The 5 TIL Service Lifecycle modules are most relevant to those who have, or are looking for, a management or team leader role that requires management of different areas or work across different teams.

This webinar, in ITALIAN Language, will explain how the Service Operation makes sure IT services are delivered effectively and efficiently including the fulfilling of user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks

ABOUT THE EXPERT: Fabio Savarino is a Project Management/ IT Service management specialist with over 10 years of experience in different sectors: Public Administration, Banking, Insurance, SME. He is a trainer and Consultant for ITIL, PRINCE2  and Agile Project Management, a



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