Literature

QRP International has a full selection of recommended reading for professional qualifications. Select the book you wish to buy by clicking on “Order now”.

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  • ITIL® 2011 Edition - A Pocket Guide
    : Jan van Bon e.o.
    : Van Haren Publishing
    ITIL
    English

    Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition.

    Price:
    19 Euro
  • ITIL® Practitioner Guidance
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    ITIL® Practitioner Guidance is a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
    The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.
    .

    Price:
    90 Euro
  • ITIL® Foundation Handbook
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    Now updated in line with the 2011 syllabus. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure.

    Price:
    15 Euro
  • ITIL® Service Operation
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    By focusing on delivery and control process activities, ‘ITIL Service Operation’ describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

    Price:
    145 Euro
  • ITIL® Service Transition
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    ‘ITIL Service Transition’ focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered. This publication provides guidance and process activities for the transition of services into the business environment.

    Price:
    145 Euro
  • ITIL® Service Design
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    In order to meet current and future business requirements, ‘ITIL Service Design’ provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes.t.

    Price:
    145 Euro
  • ITIL® Continual Service Improvement
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

    Price:
    145 Euro
  • AgilePgM™ - Agile Programme Management Handbook
    : DSDM Consortium
    : DSDM Consortium
    AgilePM
    English

    This handbook is intended to support study and continued professional development in the field of Agile Programme Management. It shows how the lifecycle can be applied to ensure the successful delivery of business transformations and initiatives and, as a result, maximise return on investment. As such, it represents essential reading for anyone wishing to become a certified proessional as demanded by so many employers in today’s market.

    Price:
    58 Euro
  • Agile Project Management Handbook v2.0
    : DSDM Consortium
    : DSDM Consortium
    AgilePM
    English

    This handbook is based on the Agile Project Framework, the latest version of DSDM, and is intended to support the accredited Agile Project Management (AgilePM®) v2.0 Foundation and Practitioner training course and exam, as well as providing the definitive source of guidance for all the organisations that are dealing with existing formal project management processes together with the informality of many of the agile approaches, sometimes perceived as too risky.

    Price:
    58 Euro
  • Portfolio, Programme and Project Offices P3O® Pocket Book
    : AXELOS
    : TSO (The Stationery Office)
    P3O
    English

    A quick reference guide for using P3O effectively, designed to be used alongside the core P3O guidance.

    Price:
    5 Euro