Internationalen
QRP International FlagBelgiumenfrnl
QRP International FlagFrancefr
QRP International FlagItalyit
QRP International FlagLuxembourgenfr
QRP International FlagSpaines
QRP International FlagSwitzerlanddeenfr
QRP International FlagNetherlandsnl
Contact us Today! (+39) 031 8110711
Choose your Country and language
Internationalen
QRP International FlagBelgiumenfrnl
QRP International FlagFrancefr
QRP International FlagItalyit
QRP International FlagLuxembourgenfr
QRP International FlagSpaines
QRP International FlagSwitzerlanddeenfr
QRP International FlagNetherlandsnl
Contact us Today! (+39) 031 8110711
Choose your Country and language
Home/Courses/ITIL/ITIL 4 Foundation
ITIL 4 Foundation
ITIL 4 Foundation Course

ITIL 4 Foundation Course

The ITIL® Foundation course is designed for people who require a basic level of ITIL understanding.

The training introduces participants to the management of modern IT-enabled services and provides them with an understanding of the common language and key concepts.
The ITIL 4 Foundation course shows participants how they can improve their work and the work of their organisation thanks to the ITIL 4 guidance.

The course is updated to the version 4 of the ITIL framework.

Following the completion of the course participants should be able to:

  • Understand the key concepts of Service Management
  • Understand how the ITIL guiding principles can help an organisation adopt and adapt service management
  • Understand the four dimensions of service management
  • Understand the purpose and components of the ITIL Service Value System
  • Understand the activities of the Service Value Chain, and how they interconnect
  • Know the purpose and terms of the 15 ITIL practices
  • Understand 7 ITIL practices
  • Pass the ITIL Foundation exam

  • Individuals at the start of their journey in Service Management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge.

  • 1 hour (75 minutes for non-native speakers)
  • 40 questions
  • Objective Test Questions
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.
The certification ITIL 4 Foundation is mandatory to access the further ITIL 4 modules which require candidates’ ability to apply the ITIL framework key concepts in a working environment

It is desirable, but not essential, that participants have some experience in IT Service management. Some pre-read material is provided prior to the training and is expected to be fully read before attending the course.

The following course material is included for this training:

  • Pre-Course Study Materials

The course preparation materials include a structured Pre-Course Study Guide – available online

  • ITIL 4 Foundation Material

The material includes the official digital manual, case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

  1. We guarantee a comprehensive learning experience. Our course includes pre-course material, manual, practice tests and the official exam.
  2. We are confident that you will pass your Foundation exam at the first attempt. If you do not, we will offer you a second trial of your exam, without any costs!
  3. Take advantage of our 20 years’ experience delivering ITIL training across the world.
  4. We provide expertise: QRP trainers are carefully selected from our specialized network. Most trainers are accredited on multiple Best Practices.
  5. Our ITIL training courses are fully accredited by PeopleCert.
Duration
4 half days
Languages
English, French, German, Dutch, Italian
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Live Expert Guidance
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

7-8-9-10 April 2026VirtualConfirmed
13-14-15-16 April 2026Virtual
Choose a date
Contact Us
Location
Amsterdam, Antwerp, Brussels, Eindhoven, Geneva, Ghent, Luxembourg, Milan, Namur, Paris, Rome, Utrecht, Zurich
Duration
3 days, 21 hours
Languages
English, French, German, Dutch, Italian
Included
  • ITIL Foundation Exam
  • Take2: Free Exam Resit
  • Pre-Course Study Guide
  • Official Digital Manual
  • Digital Course Material
  • Practice Tests
  • Simulated Mock Exams

Upcoming courses

7-8-9 April 2026Luxembourg
7-8-9 April 2026Geneve
Choose a date
Contact Us
Duration
12 months
Languages
English, French, Italian
Included
  • ITIL Foundation Exam
  • Video Lessons
  • Official Digital Manual
  • Practice Tests
  • Simulated Mock Exams
  • Interactive Readings
  • Expert support line
Discover our E-Learning

Looking to train your complete team? Organize a Corporate Course!

ITIL Foundation Course Calendar

VirtualFrench7-8-9-10 April 2026Confirmed
Seats Available		Book now
GeneveFrench7-8-9 April 2026Seats AvailableBook now
BrusselsFrench7-8-9 April 2026Seats AvailableBook now
LuxembourgFrench7-8-9 April 2026Seats AvailableBook now
ParisFrench7-8-9 April 2026Seats AvailableBook now
VirtualItalian13-14-15-16 April 2026Seats AvailableBook now
VirtualItalian11-12-13-14 May 2026Seats AvailableBook now
MilanItalian11-12-13 May 2026Seats AvailableBook now
RomeItalian11-12-13 May 2026Seats AvailableBook now
BrusselsFrench20-21-22 May 2026Seats AvailableBook now
VirtualFrench26-27-28-29 May 2026Seats AvailableBook now
LuxembourgFrench26-27-28 May 2026Seats AvailableBook now
ParisFrench26-27-28 May 2026Seats AvailableBook now
GeneveFrench26-27-28 May 2026Seats AvailableBook now
VirtualItalian22-23-24-25 June 2026Seats AvailableBook now
VirtualFrench29-30 June - 1-2 July 2026Seats AvailableBook now
AntwerpDutch29-30 June - 1 July 2026Seats AvailableBook now
GhentDutch29-30 June - 1 July 2026Seats AvailableBook now
VirtualDutch29-30 June - 1-2 July 2026Seats AvailableBook now
LuxembourgFrench29-30 June - 1 July 2026Seats AvailableBook now
ParisFrench29-30 June - 1 July 2026Seats AvailableBook now
GeneveFrench29-30 June - 1 July 2026Seats AvailableBook now
NamurFrench29-30 June - 1 July 2026Seats AvailableBook now
BrusselsFrench29-30 June - 1 July 2026Seats AvailableBook now
BrusselsDutch29-30 June - 1 July 2026Seats AvailableBook now
VirtualItalian13-14-15-16 July 2026Seats AvailableBook now
VirtualFrench27-28-29-30 July 2026Seats AvailableBook now
VirtualFrench24-25-26-27 August 2026Seats AvailableBook now
VirtualItalian14-15-16-17 September 2026Seats AvailableBook now
VirtualFrench28-29-30 September - 1 October 2026Seats AvailableBook now
VirtualGerman5-6-7-8 October 2026Seats AvailableBook now
VirtualDutch5-6-7-8 October 2026Seats AvailableBook now
VirtualItalian19-20-21-22 October 2026Seats AvailableBook now
VirtualFrench2-3-4-5 November 2026Seats AvailableBook now
VirtualItalian9-10-11-12 November 2026Seats AvailableBook now
VirtualDutch7-8-9-10 December 2026Seats AvailableBook now
VirtualItalian14-15-16-17 December 2026Seats AvailableBook now
VirtualFrench14-15-16-17 December 2026Seats AvailableBook now

Ask for more information

If you have any questions or would like to receive further information please do not hesitate to contact us using the form.

  • 20+ years of experience
  • 50,000+ professionals trained
  • Only accredited training

Contact us
Go to Top