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Home/Courses/ITIL 4/ITIL Service Desk
ITIL Service Desk

ITIL Practice

ITIL Service Desk

The ITIL 4 Practitioner: Service Desk practice module is for IT professionals who want to prove and validate their skills in this specific practice area.

Service Desk is the point of contact between the service providers and users.
This module helps to significantly influence user experience, customer experience, and the overall success of service relationships.

Our next Virtual date

    Objectives

    This course will help you to:

        • Define the key concepts, principles, value and challenges of Service Desk
        • Capture demand for incident resolution and service requests
        • Establish and maintain communication channels and interfaces between the service provider and users
        • Enable effective, efficient, and convenient communications between the service provider and its users
        • Apply Service Desk metrics to improve performance
        • Measure, assess and develop the Service Desk practice capability in your organisation by using the ITIL Maturity Model.

    ITIL Service Desk Exam

        • 20 questions
        • Multiple choice
        • 30 minutes
        • 65% pass rate
        • Closed book.

    Pre-registration form

    Fill the form to show your interest in our next ITIL Service Desk course!