/Articles & Case Studies
Articles & Case Studies

Articles & Case Studies

Welcome to our download Area! Here you can find various interesting case studies, ebook, glossaries, templates and much more about Best Practices. You can download all documents free of charge.

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  • Axelos
    ITIL - DevOps - IT Management -
    English

    There is much talk in ITSM circles about the benefits of introducing DevOps work practices into service management. But what about organizations who have not yet built out their automation capabilities, or more importantly, have not put in place the cultural changes required to make the introduction of DevOps viable?

    The goal of this practical guidance from Axelos Best Practice is to use the ITIL Practitioner guiding principles “start where you are”, “collaborate” and “keep it simple” to show how it is possible for IT service operations within organizations to reach across the divide to software development in order to bring improvements to their services.

  • Axelos
    ITIL - DevOps - IT Management -
    English

    This paper from Axelos Best Practice explores the context of ITSM in modern-day organizations, covering the improvement of practices over time, and the challenges we are facing today. It then proceeds by aligning the wider scope of ITSM to specific DevOps practices and highlighting key improvement opportunities with tips on how to get started. The last section of the paper provides a new view on the role of IT Operations in the modern organization, a role that allows IT Operations to fully utilize their expertise and become a trusted advisor and a true business enabler.

  • Axelos
    ITIL - IT Management -
    English

    Top 5 ITIL do’s and dont’s
    This case study about the Walt Disney Company in Florida explains the ITIL implementation journey of Kevin Kasunic, Manager Business Transformation, leader of a team within the Strategic Programme portfolio. The case study includes:
    – How to set up an inclusive approach to minimize resistance to change
    – Recommended Best Practices
    – Top 5 ITIL Do’s and Don’t
    Copyright © AXELOS Limited 2016 used under licence from AXELOS Limited. All rights reserved.

  • QRP International
    ITIL - IT Management -
    Italian

    Nel 2019 ci sarà un aggiornamento di ITIL: abbiamo preparato per te una raccolta con tutte le informazioni sui cambiamenti nello schema di certificazione insieme a contenuti che ti possono aiutare ad avere una migliore overview di cosa cambierà e perché.

  • QRP International
    PRINCE2 - ITIL - Project Management - IT Management -
    French

    In this presentation, Georges de Wasseige and Kaïs Albassir aim at presenting and explaining the synergy between Project Management with PRINCE2 and Service Management with ITIL within Belgian hospitals.

  • QRP International
    ITIL - IT Management -
    Italian

    ITIL Practitioner è nato nel 2016 come risposta all’esigenza sentita dai professionisti ITIL di avere una guida pratica per applicare il framework. Il modulo è stato aggiunto all’interno dello schema di qualificazione esistente come livello successivo al Foundation, ma si rivolge sia a certificati Foundation che a ITIL Expert! Scopri i contenuti e i vantaggi della certificazione!

  • Axelos
    ITIL - IT Management -
    Spanish

    No te pierdas la genial infografía sobre ITIL Practitioner, la nueva certificación de AXELOS, diseñada para complementar el marco de trabajo existente de ITIL. Diseñada para profesionales que posean los niveles ITIL Foundation o superiories, siendo un enfoque práctico para adaptar ITIL.

  • AXELOS
    ITIL - IT Management -
    Spanish

    Disney empezó a adoptar las mejores prácticas de ITIL a mediados de la década de 2000. ITIL fue
    desarrollado por la Oficina de Comercio Gubernamental (OGC) del Reino Unido y es el enfoque para la
    gestión del servicio de TI más ampliamente aceptado en el mundo. Proporciona un conjunto coherente
    de mejores prácticas procedentes de los sectores público y privado a nivel internacional.

  • AXELOS
    ITIL - IT Management -
    Spanish

    El presente informe se dirige a altos ejecutivos, gerentes y responsables de la toma de decisiones, cuyos
    negocios hacen uso de la tecnología de información (TI).
    Es una lectura fundamental para cualquier persona que quiera maximizar el valor de su TI.

  • Axelos
    ITIL - DevOps - IT Management -
    English

    This white paper describes the synergies between ITIL best practices and DevOps (development and operations) practices. ITIL focuses on the lifecycle of services, from inception to retirement, and provides best-practice guidance for IT service management (ITSM). The ITIL service lifecycle includes the development and operation of services. DevOps is a movement, inspired by lean methodology and agile development practices, which aims to achieve seamless workflow for product synchronization between all possible organizational functions – especially development and operations groups. A DevOps approach tries to reconcile the different priorities and processes of these groups, all for the purpose of facilitating greater business agility and delivering more value to the end user. In some organizations, this work is performed by virtual teams from different groups.

  • AXELOS
    ITIL - IT Management -
    Spanish

    El objetivo del presente informe es describir a un alto nivel qué es el cómputo en la nube, cómo plantea el
    cómputo en la nube una innovación disruptiva y lo que esto significa para las organizaciones de TI de todo
    el mundo. Se analizará el efecto del cómputo en la nube sobre las prácticas existentes de gestión de TI,
    incluyendo la gestión de servicios de TI y las mejores prácticas de ITIL.

  • QRP International
    AgilePM - ITIL - PRINCE2 Agile - IT Management -
    Spanish

    En un mundo en continua evolución, ser ágil permite responder rápidamente y sin demora a los cambios: también es hora de que los profesionales en la Gestión de Servicios de TI (en adelante ITSM, por sus siglas en inglés) comprendan la importancia de los enfoques ágiles y los integren en su trabajo. El objetivo para la ITSM sigue siendo satisfacer al cliente. Sólo que ahora se necesitan entregas y resultados más veloces.
    Este artículo, basado en los artículos del blog de Axelos “ITSM: skills and attributes you need to succeed today”, “Making service management agile” y “Agile – can the dream become a reality for ITSM?”, explica por qué y cómo el ITSM debe volverse más Agile.

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