/Articles & Case Studies
Articles & Case Studies

Articles & Case Studies

Welcome to our download Area! Here you can find various interesting case studies, ebook, glossaries, templates and much more about Best Practices. You can download all documents free of charge.

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  • PeopleCert
    ITIL - IT Management -
    English

    ITIL 4 is the latest version of the world’s most popular ITSM framework. Download the brochure to find out its benefits!

  • Informative Brochure ITIL
    ITIL - IT Management -
    English

    IT Service Management framework is widely recognized  to be the most enabled IT best practice.  Download the brochure to find out its benefits!

  • QRP International
    ITIL - IT Management -
    Italian

    Quali sono le differenze tra ITIL v3 e ITIL 4? Come cambia lo schema di certificazione? E come sarà la transizione da ITIL v3 a ITIL 4? Scopri le risposte alle principali domande sull’aggiornamento!

  • Axelos
    ITIL - DevOps - IT Management -
    English

    There is much talk in ITSM circles about the benefits of introducing DevOps work practices into service management. But what about organizations who have not yet built out their automation capabilities, or more importantly, have not put in place the cultural changes required to make the introduction of DevOps viable?

    The goal of this practical guidance from Axelos Best Practice is to use the ITIL Practitioner guiding principles “start where you are”, “collaborate” and “keep it simple” to show how it is possible for IT service operations within organizations to reach across the divide to software development in order to bring improvements to their services.

  • Axelos
    ITIL - DevOps - IT Management -
    English

    This paper from Axelos Best Practice explores the context of ITSM in modern-day organizations, covering the improvement of practices over time, and the challenges we are facing today. It then proceeds by aligning the wider scope of ITSM to specific DevOps practices and highlighting key improvement opportunities with tips on how to get started. The last section of the paper provides a new view on the role of IT Operations in the modern organization, a role that allows IT Operations to fully utilize their expertise and become a trusted advisor and a true business enabler.

  • QRP International
    ITIL - IT Management -
    Italian

    Dal 28 Febbraio 2019 è disponibile la nuova versione di ITIL, ITIL 4: in questa raccolta puoi trovare tutte le informazioni che ti aiuteranno ad avere una migliore overview di cosa è cambiato e perché.

  • QRP International
    ITIL - IT Management -
    English

    The ITIL® Best Practice framework is recognized to be the most enabled IT best practice within firms worldwide. A new version of ITIL, ITIL 4® is being released by Axelos but what about the changes between ITILv3 and ITILv4? What about the exact schedule of the launch of ITIL 4? What to do with my ITILv3 certificates and credits? Download the article and get your questions answered!

  • Axelos
    ITIL - IT Management -
    English

    Top 5 ITIL do’s and dont’s
    This case study about the Walt Disney Company in Florida explains the ITIL implementation journey of Kevin Kasunic, Manager Business Transformation, leader of a team within the Strategic Programme portfolio. The case study includes:
    – How to set up an inclusive approach to minimize resistance to change
    – Recommended Best Practices
    – Top 5 ITIL Do’s and Don’t
    Copyright © AXELOS Limited 2016 used under licence from AXELOS Limited. All rights reserved.

  • QRP International
    PRINCE2 - ITIL - Project Management - IT Management -
    French

    In this presentation, Georges de Wasseige and Kaïs Albassir aim at presenting and explaining the synergy between Project Management with PRINCE2 and Service Management with ITIL within Belgian hospitals.

  • QRP International
    ITIL - IT Management -
    Italian

    ITIL Practitioner è nato nel 2016 come risposta all’esigenza sentita dai professionisti ITIL di avere una guida pratica per applicare il framework. Il modulo è stato aggiunto all’interno dello schema di qualificazione esistente come livello successivo al Foundation, ma si rivolge sia a certificati Foundation che a ITIL Expert! Scopri i contenuti e i vantaggi della certificazione!

  • Axelos
    ITIL - IT Management -
    Spanish

    No te pierdas la genial infografía sobre ITIL Practitioner, la nueva certificación de AXELOS, diseñada para complementar el marco de trabajo existente de ITIL. Diseñada para profesionales que posean los niveles ITIL Foundation o superiories, siendo un enfoque práctico para adaptar ITIL.

  • AXELOS
    ITIL - IT Management -
    Spanish

    Disney empezó a adoptar las mejores prácticas de ITIL a mediados de la década de 2000. ITIL fue
    desarrollado por la Oficina de Comercio Gubernamental (OGC) del Reino Unido y es el enfoque para la
    gestión del servicio de TI más ampliamente aceptado en el mundo. Proporciona un conjunto coherente
    de mejores prácticas procedentes de los sectores público y privado a nivel internacional.

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