The ITIL 4: Drive Stakeholder Value book forms one publication of the Higher-Level guidance, following ITIL 4 Foundation.
ITIL 4 Managing Professional: Drive Stakeholder Value includes all types of stakeholder engagement and interaction between a service provider and their customers, users, suppliers and partners.
The ITIL 4 Drive Stakeholder Value guidance will:
- focus on the conversion of demand into value through IT services
- helps professionals to always keep the customer and their customer journey in mind when developing their services.