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Literature

Literature

QRP International has a full selection of recommended reading for professional qualifications. Select the book you wish to buy by clicking on “Order now”.

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  • ITIL® Foundation, ITIL 4 edition
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    ITIL Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.

    The guidance provided in this publication can be adopted and adapted for all types of organizations and services. To show how the concepts of ITIL can be practically applied to an organization’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.

    Price:
    52 Euro
  • ITIL® 2011 Edition - A Pocket Guide
    : Jan van Bon e.o.
    : Van Haren Publishing
    ITIL
    English

    Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 pocket-sized pages! It means that this book is an essential time-saving and cost-effective guide to ITIL 2011 Edition.

    Price:
    19 Euro
  • ITIL® Practitioner Guidance
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    ITIL® Practitioner Guidance is a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.
    The book assumes knowledge of ITIL and ITSM up to ITIL Foundation level, and begins with a discussion of the guiding principles of ITSM. It goes on to explain how these guiding principles are essential for ITSM and how they relate to philosophies, frameworks and methodologies such as DevOps, Lean and Agile.
    .

    Price:
    90 Euro
  • ITIL® Foundation Handbook
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    Now updated in line with the 2011 syllabus. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure.

    Price:
    15 Euro
  • ITIL® Service Operation
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    By focusing on delivery and control process activities, ‘ITIL Service Operation’ describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

    Price:
    145 Euro
  • ITIL® Service Transition
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    ‘ITIL Service Transition’ focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered. This publication provides guidance and process activities for the transition of services into the business environment.

    Price:
    145 Euro
  • ITIL® Service Design
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    In order to meet current and future business requirements, ‘ITIL Service Design’ provides guidance on the production and maintenance of IT policies, architectures and documents for the design of appropriate and innovative IT infrastructure services solutions and processes.t.

    Price:
    145 Euro
  • ITIL® Continual Service Improvement
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    Alongside the delivery of consistent, repeatable process activities as part of service quality, ITIL has always emphasized the importance of continual service improvement. Focusing on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

    Price:
    145 Euro
  • ITIL® Service Strategy
    : AXELOS
    : TSO (The Stationery Office)
    ITIL
    English

    ‘ITIL Service Strategy’ provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every stage of the service lifecycle stays focused on the business case and relates to all the companion process elements that follow. Subsequent titles will link deliverables to meeting the business goals, requirements and service management principles described in this publication.upport them.

    Price:
    145 Euro