///ITIL Practitioner
ITIL Practitioner

ITIL Practitioner Course and Certification

The ITIL Practitioner certification is the next step after ITIL Foundation that aims to equip professionals with the essential skills to apply ITIL concepts in their organization. This certification provides the practical elements to complement ITIL guidance, comprising of key skills for how to start adopting and adapting ITIL within an organization.

The scheme covers the Continual Service Improvement (CSI) approach as the way to structure any improvement initiatives as well as looking at the below three key areas within improvement initiatives:
Organizational Change Management, Communication, Measurement and Metrics, The ITIL Practitioner certification will count as 3 credits towards the ITIL Expert certification.

The ITIL Practitioner is a two day classroom based course designed for ITIL Foundation who want to be able to apply ITIL concepts in their organization.

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Following the completion of the course participants should:

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach to manage improvements in a given organizational context
  • Use metrics and measurement to enable continual service improvement
  • Communicate effectively to enable continual service improvement
  • Apply organizational change management to support continual service improvement
  • Pass the ITIL Practitioner exam

Target audience

  • IT Service Providers
  • IT Directors and Managers
  • CIO’s
  • Service Management Consultants
  • Those who require a basic understanding of the ITIL framework
  • Those who require a basic understanding of the application of ITIL to enhance the quality of IT Service Management within an organization

ITIL Practitioner Exam

  • 1.45 hour
  • 40 questions
  • Objective Test
  • 70% pass mark
  • Open book (Official ITIL Practitioner manual only)

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.


The ITIL Foundation exam must have been passed if attending the final two days of the course. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.
Course material and examination are in English, a basic understanding is recommended.


The following ITIL Practitioner course material is included for this event:

  • Pre-Event Study Materials

The Manual ‘ITIL® Practitioner Guidance’ will be sent prior to the cours

  • ITIL Practitioner Event Handout

This handout contains case study, exercises and solutions, ITIL Practitioner test-exams and hints & tips for the ITIL Practitioner Examination.

Why choose QRP?

  1. Take advantage of our +10 years’ experience delivering training across the world
  2. Prepare more efficiently with our pre-course study guide available online
  3. Receive the latest version of the official ITIL manual ‘ITIL® Practitioner Guidance’

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Already ITIL Practitioner certified?

Check our ITIL Intermediate Course

Need a Full ITIL Course?

Check our ITIL Combi Course

Classroom Course Calendar

QRP International organises fully accredited ITIL® Practitioner Training all over Europe.

ITIL - Practitioner3 GiorniItalian4-7-8 Ottobre 2019ItalyMilan1 500 EuroBook now
ITIL - Practitioner3 GiorniItalian4-5-6 Novembre 2019ItalyRome1 500 EuroBook now

5 Reasons to follow your ITIL Practitioner course with QRP

  • 1 +15 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Official ITIL Manual
  • 4 Pre-course study guide
  • 5 Strategic Partner of Axelos

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.


Ask us for a Quotation

If you would like to receive a quotation or get further information on our training solutions please do not hesitate to contact us using the form below.