///ITIL Foundation
ITIL Foundation

ITIL Foundation Course and Certification

The ITIL® Foundation Course covers the entire syllabus of the ITIL Foundation level and prepares participants for the ITIL Foundation examination.
This level ensures that a candidatehas gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management. This level is not intended to enable the participants to apply the ITIL practices for service management without further guidance.

The ITIL Foundation is a three day course, delivered as a classroom event and is designed for people who require a basic level of ITIL understanding.

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Following the completion of the course participants should:

  • Know and understand the Service management as a practice (comprehension)
  • Know and understand the ITIL service lifecycle (comprehension)
  • Know and understand the Generic concepts and definitions (awareness)
  • Know and understand the Key principles and models (comprehension)
  • Know and understand the Selected processes (awareness)
  • Know and understand the Selected functions (awareness)
  • Know and understand the Selected roles (awareness)
  • Know and understand the Technology and architecture (awareness)
  • Know and understand the Competence and training (awareness)
  • Pass the ITIL Foundation exam

Target audience

  • IT Service Providers
  • IT Directors and Managers
  • CIO’s
  • Service Management Consultants
  • Those who require a basic understanding of the ITIL framework
  • Those who require a basic understanding of the application of ITIL to enhance the quality of IT Service
  • Management within an organization

ITIL Foundation Exam

  • 1 hour
  • 740 questions
  • Multiple choice
  • 65% pass mark
  • Closed book

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.


It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.


The following ITIL Foundation course material is included for this event:

  • Pre-Event Study Materials

The event preparation materials include a structured Pre-Event Study Guide- available online.

  • ITIL Foundation Event Handoutt

This handout contains case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

Why choose QRP?

  1. Take advantage of our +15 years’ experience delivering training across the world
  2. Prepare more efficiently with our pre-course study guide available online

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Already ITIL Foundation certified?

Check our ITIL Practitioner Course

Need a Full ITIL Course?

Check our ITIL Combi Course

Classroom Course Calendar

QRP International organises fully accredited ITL Foundation Training all over Europe.


4 Reasons to follow your ITIL Foundation course with QRP

  • 1 +10 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Pre-course study guide
  • Strategic Partner of Axelos


Nothing makes us happier than hearing how happy we make you!

“The ITIL Foudnation course was well organized and provided the skills necessary for the exam.
The explanations of the trainer were always very clear and comprehensive.
The trainer was very helpful in providing explanations to questions and has always involved all the participants during the 3 days.
The study material is well written and comprehensive.
QRP also cared little details such as the supply of pencils, pens, notepads, water, etc ..”

Mirko Gattulli

@ ICT Consulting, Italy

“I am very satisfied by the ITIL foundation Training, which has been able to consolidate and deepen many arguments. The teacher was very good at keeping our attention throughout the course and involve us, making us think about the topics in such a way we could understand them and do not have to learn them by heart”

Ivana Cavallo

Project Leader @ Everis, Italy

“Personally I find that ITIL provides a systematic approach that helps organizations to provide efficient and effective IT services. I followed the ITIL Foundation training with QRP International and found the course really complete. I think it will serve in my daily work especially for interactions with the different services and also in managing my customer projects.”

Mickael Penverne

Project Practice External @ Colt Technology Services, France

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.


Ask us for a Quotation

If you would like to receive a quotation or get further information on our training solutions please do not hesitate to contact us using the form below.