///ITIL Combi
ITIL Combi

ITIL Combi Course and Certification

QRP International offers the full one week ITIL® COMBI session to those candidates willing to be trained and certified for the level Foundation and Practitioner during a five day course.

This unique training week includes BOTH the Foundation and the Practitioner examinations and candidates can benefit from a reduction of 15 % on the total price.

The ITIL Combi Training is divided in two sessions: 3 days ITIL Foundation  and 2 days Practitioner course as follow:

The ITIL® Foundation level ensures that a candidatehas gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.  This level is not intended to enable the participants to apply the ITIL practices for service management without further guidance.
The ITIL® Practitioner level aims to equip professionals with the essential skills to apply ITIL concepts in their organization. This certification provides the practical elements to complement ITIL guidance, comprising of key skills for how to start adopting and adapting ITIL within an organization.

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Following the completion of the course participants should:

  • Know and understand the Service management as a practice (comprehension)
  • Know and understand the ITIL service lifecycle (comprehension)
  • Know and understand the Generic concepts and definitions (awareness)
  • Know and understand the Key principles and models (comprehension)
  • Know and understand the Selected processes (awareness)
  • Know and understand the Selected functions (awareness)
  • Know and understand the Selected roles (awareness)
  • Know and understand the Technology and architecture (awareness)
  • Know and understand the Competence and training (awareness)
  • Pass the ITIL Foundation exam.
  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real-world context
  • Apply the CSI approach to manage improvements in a given organizational context
  • Use metrics and measurement to enable continual service improvement
  • Communicate effectively to enable continual service improvement
  • Apply organizational change management to support continual service improvement
  • Pass the ITIL Practitioner exam.

Target audience

  • IT Service Providers
  • IT Directors and Managers
  • CIO’s
  • Service Management Consultants
  • Those who require a basic understanding of the ITIL framework
  • Those who require a basic understanding of the application of ITIL to enhance the quality of IT Service Management within an organization

ITIL Foundation Exam

  • 1 hour
  • 40 questions
  • Multiple choice
  • 65% pass mark
  • Closed book

ITIL Practitioner Exam

  • 1.45 hour
  • 40 questions
  • Objective Test
  • 70% pass mark
  • Open book (Official ITIL Practitioner manual only)

Upon successful completion of the exam and following confirmation of the results, the participants will receive a unique, secure and auditable electronic certificate from PeopleCert.


It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.


The following ITIL Foundation and Practitioner course material is included for this event:

  • Pre-Event Study Materials

The event preparation materials include a structured Pre-Event Study Guide- available online. The Manual ‘ITIL® Practitioner Guidance’ will be sent prior to the cours

  • ITIL Foundation & Practitioner Event Handout

This handout contains the ITIL Practitioner Manual, case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination, Practitioner test-exams and hints & tips for the Practitioner Examination.

Why choose QRP?

  1. Take advantage of our +10 years’ experience delivering training across the world
  2. Prepare more efficiently with our pre-course study guide available online
  3. Receive the latest version of the official ITIL manual ‘ITIL® Practitioner Guidance’

Do you have more than 2 participants interested in that course? Ask for our multiple discount rate
Do you need to adapt the course to your organization? Look at our customized solution

Need a basic understanding of ITIL?

Check our ITIL Foundation Course

Need a specific ITIL course?

Check our ITIL Intermediate Course

Classroom Course Calendar

QRP International organises fully accredited ITIL® Foundation and Practitioner Training in Italy.


5 Reasons to follow your ITIL Combi course with QRP

  • 1 +10 years’ experience
  • 2 +15.000 Delegates certified
  • 3 Official ITIL Manual
  • 4 Pre-course study guide
  • 5 Strategic Partner of Axelos


Nothing makes us happier than hearing how happy we make you!

“The ITIL Foundation course was well organized and provided the skills necessary for the exam.
The explanations of the trainer were always very clear and comprehensive.
The trainer was very helpful in providing explanations to questions and has always involved all the participants during the 3 days.
The study material is well written and comprehensive.
QRP also cared little details such as the supply of pencils, pens, notepads, water, etc ..”

Mirko Gattulli

@ ICT Consulting, Italy

“I am very satisfied by the ITIL foundation Training, which has been able to consolidate and deepen many arguments. The teacher was very good at keeping our attention throughout the course and involve us, making us think about the topics in such a way we could understand them and do not have to learn them by heart”

Ivana Cavallo

Project Leader @ Everis, Italy

“Personally I find that ITIL provides a systematic approach that helps organizations to provide efficient and effective IT services. I followed the ITIL Foundation training with QRP International and found the course really complete. I think it will serve in my daily work especially for interactions with the different services and also in managing my customer projects.”

Mickael Penverne

Project Practice External @ Colt Technology Services, France

Discover our Additionals Services

In addition to traditional training, we provide a complete solution to ensure that the standards of the method are embedded and customised to your business environment.


Ask us for a Quotation

If you would like to receive a quotation or get further information on our training solutions please do not hesitate to contact us using the form below.