The ITIL® Foundation Course covers the entire syllabus of the ITIL Foundation level and prepares participants for the ITIL Foundation examination.

This level ensures that a candidatehas gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for service management.  This level is not intended to enable the participants to apply the ITIL practices for service management without further guidance. 

This is a three day course, delivered as a classroom event and is designed for people who require a basic level of ITIL understanding.

 TARGET AUDIENCE

• IT Service Providers
• IT Directors and Managers
• CIO’s
• Service Management Consultants
• Those who require a basic understanding of the ITIL framework
• Those who require a basic understanding of the application of ITIL  to enhance the quality of IT Service Management within an organization

OBJECTIVES

Following the completion of the course participants should:

• Know and understand the Service management as a practice (comprehension)
• Know and understand the ITIL service lifecycle (comprehension)
• Know and understand the Generic concepts and definitions (awareness)
• Know and understand the Key principles and models (comprehension)
• Know and understand the Selected processes (awareness)
• Know and understand the Selected functions (awareness)
• Know and understand the Selected roles (awareness)
• Know and understand the Technology and architecture (awareness)
• Know and understand the Competence and training (awareness)
• Pass the ITIL Foundation exam

ITIL FOUNDATION EXAM

• 1 hour
• 40 questions
• Multiple choice
• 65% pass mark
• Closed book

All successful delegates will receive the ITIL Foundation certificate from APMG

PREREQUISITES

It is desirable but not essential that participants have some understanding of IT Service Management. Some pre-read material is provided prior to the event and is expected to be fully read before attending the course.

DOCUMENTATION

The following course material is included for this event:

• ITIL Foundation Event Handout

This handout contains case study, exercises and solutions, ITIL Glossary, Foundation test-exams and hints & tips for the Foundation Examination.

See our scheduled open courses or ask for a quotation for in-house courses.